Frequently Asked Questions
Explore our FAQs on general inquiries, shipping, returns, and product applications for your convenience.
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Frequently Asked Questions
Find answers to common questions about our products and services.
General FAQs
Q: What is the O.W.L. (Operational Warning Light)?
A: The O.W.L. is a compact, durable, and multi-purpose safety light designed for enhanced visibility in various settings, including public safety, construction, and outdoor activities.
Q: What are the lighting modes available on the O.W.L. lights?
A: The O.W.L. offers three lighting modes: steady, strobe, and flash, giving users versatility for different applications.
Q: Are the O.W.L. lights weatherproof?
A: Yes, the O.W.L. lights are designed to be weatherproof and durable, making them suitable for use in various environmental conditions.
Q: How long do the O.W.L. lights run on batteries?
A: The O.W.L. lights are powered by replaceable CR2032 batteries and provide up to 40 hours of continuous use.
Q: Are the O.W.L. IR lights visible to the human eye?
A: No, the O.W.L. IR lights emit infrared light, which is invisible to the human eye but can be detected using IR-compatible cameras and night vision devices.
O.W.L. IR-Specific FAQs
Q: I can’t tell if my O.W.L. IR is on or off.
A: Since the O.W.L. IR emits infrared light, which is invisible to the human eye, you can check its status using most smartphone or camera devices. Here’s how:
Activate your O.W.L. IR.
Point a smartphone or digital camera at the light while in a dim or dark area.
Look for a faint purple or red glow through the camera’s screen, indicating the light is active.
If you’re still unsure, remove the batteries to ensure the light is off when not in use.
Q: My drone camera is not seeing the O.W.L. IR light. What can I do?
A: Ensure your drone camera is equipped with an IR (infrared) sensor capable of detecting 940nm wavelengths. If the camera supports IR but isn’t picking up the O.W.L. IR:
Confirm the light is activated by testing it with a smartphone or digital camera (as described above).
Make sure the drone’s IR settings are properly enabled and configured for the operation.
Check for obstructions or interference, such as bright environmental lighting, that might affect IR visibility.
If issues persist, test the O.W.L. IR with another IR-compatible device to verify its functionality. For further assistance, feel free to contact us.
Shipping and Returns
Q: What is your return policy?
A: We accept returns of unused and undamaged products within 30 days of purchase. For detailed instructions, please visit our Shipping and Returns page.
Q: Do you offer free shipping?
A: Yes, we offer free shipping under the following conditions:
In-Stock Purchases: Free shipping is available for all in-stock purchases over $100.
Traffic Control Devices: Large quantity special orders from our partners for traffic control devices qualify for free shipping on purchases over $6,000.
Safety Clothing: Shipping for large quantity safety clothing orders is negotiable.
For specific shipping questions or to discuss large orders, please contact us.
Product Applications
Q: Who uses the O.W.L. products?
A: Our O.W.L. products are trusted by law enforcement, SWAT teams, firefighters, construction crews, outdoor enthusiasts, pet owners, and everyday drivers.
Q: How can I use the O.W.L. lights?
A: The O.W.L. lights can be used for marking hazards, enhancing visibility, attaching to traffic cones, backpacks, vehicles, and even pet collars.
